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Policies & FAQs

Can I add something else to my order?

We are not able to add items to orders that have already been submitted. This is a security feature to protect your credit card transaction. Our system does not store your credit card on file; therefore, extra items cannot be added to an order. Please double check that your cart is complete before purchasing.

I am sending a gift, will there be an invoice included?

Because so many of our customers send items as gifts, the packing slip included in your order will not include prices.

Can I cancel my order?

Because orders are packaged and shipped so quickly, we cannot always cancel orders. Once an order is shipped it cannot be cancelled.

If you want to cancel your order, please email hello@rachelbennettshop.com with your name, order number, and confirmation of cancellation. Also, realize by the time our customer service processes your request, your order may ship, at which point, it cannot be cancelled.

Can I change my shipping address for the order?

We cannot guarantee it. Make sure to double check your order and shipping address before placing your order. If you notice a mistake after your order is placed, please email us right away, and we will make every effort to change it.

My address was incorrect and now my order is being “Returned to Sender.”

If an item is returned to sender, due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the item. If you wish to cancel your order, your order will be refunded minus the original shipping costs.

I received a damaged product…what do I do?

Please send an email with a photo of the damaged product to: hello@rachelbennettshop.com. Please include your order number and name. Damaged products must be reported within 2 weeks of delivery to qualify for a replacement.

What is typical shipping time?

We ship orders Monday-Friday. Our typical processing time is 1-3 business days. These times may vary due to busy seasons and product launches. We always strive to ship out orders as quickly as possible. Expedited Shipping is available if needed.

Hawaii residents may experience a delay in standard shipping if ordering something small. Small orders (devotionals, paper products, etc) may take an extra 4-6 weeks to get to you, per USPS. 

What is Expedited Shipping?

Customers who pay for Expedited Shipping receive the following: (1) Orders shipped out within 1 business day. (2) Delivery time is no more than 2 business days either via UPS or USPS.

Do you ship internationally?

As of now, we only ship to the United States and Canada.

Do you offer custom designs?

We do not offer individual custom designs. We do offer custom designs for bulk orders (at least 50 items based on product).

Do you offer bulk discounts?

We do offer bulk discounts for churches/conferences/retreats, etc. when purchasing 50 or more of a single item. This offer is not for 50 various items, but a quantity of 50 for one particular item. Our devotionals are also available for discounted rates when you purchase 3 or more, 5 or more, 10 or more, etc.

Return Policy

All sales are final. We do not accept returns. Please read all product descriptions carefully and thoroughly before purchasing. Should you have any questions, please contact us at hello@rachelbennettshop.com and we will gladly answer your questions about a product.

Can you donate product for a review/auction/giveaway?

We currently do not have any openings to donate products for reviews, auctions, or giveaways.

My order is over $60 but I was not offered free shipping?

Please note that $60 must be the “sub-total.” The sub-total is calculated after sale prices and coupons, but before sales tax and shipping. Also, Gift Cards do not count toward the $60 minimum.

Can I use more than one coupon code?

Coupon codes are limited to one code per order.

Do you ship to P.O. Boxes?

Yes.

Wholesale

We would love to send you more info about becoming one of our retailers. Email us at hello@rachelbennettshop.com for more info.  At this time we do not offer wholesale to online shops.

What are your business hours / when will my order ship?

Our business hours are  M-F 9:00am-5:00pm! We do our very best to make sure that your package gets to you as soon as possible. Orders typically ship within 1-3 business days, but it may take slightly longer during busy seasons such as Christmas and product launches.

How long will it take my order to arrive?

Once your order leaves our warehouse, it could take anywhere from 1-7 days for domestic shipping. We are located in Texas, so typically, the closer your shipping address is to us, the quicker your package will arrive. We ship domestically via a variety of methods including USPS First Class Mail, USPS Priority, USPS Media Mail; UPS Ground, 3-Day Select, and 2nd Day Air.

Have another question? Email us hello@rachelbennettshop.com.